Support

Email us

The fastest way to reach us is support@cliplume.com. Write from the email on your account so we can find it quickly, and add screenshots or the link to the creation if you have one.

For your security, never send your password or full card number. We will never ask for them.

What to expect

• Billing questions and failed generations: we aim to reply within 1 business day.
• General questions: we aim to reply within 2 business days, and usually sooner.
• Security and urgent reports: reviewed first, around the clock where possible.

Pick a topic

Each link opens an email with the right subject, so it reaches the right person first time.

• Billing or a charge: include your account email, the charge date and amount, and what looks wrong.
• A generation problem: include the creation link, the tool you used and what happened. Failed jobs are credited back automatically.
• Account or sign-in: include the email on the account and the sign-in method you use.
• Privacy request: say whether you want access, correction, deletion or a copy of your data. We reply within one month.
• Copyright or content report: include where the content is and what rights you hold. See the Terms for the full notice format.
• Partnerships and press: tell us who you are and what you have in mind.

Quick answers first

Many questions are already answered in the Help center. For how we handle your content and data, see our Terms, Privacy Policy and Cookie Policy.